Sure Shottt:BUSINESS SYSTEMS ANALYST WITH SIEBEL (2 OPENINGS) in FL

Good Morning Associates,

Please go through the below requirement and send me the matching resumes to Rupesh@tammina.com .!!

 

POSITION :BUSINESS SYSTEMS ANALYST WITH  SIEBEL  (2 OPENINGS)

LOCATION: FT. LAUDERDALE, FL

Duration: 3-6 Months

 

Focuses on demonstrating knowledge of established concepts in reviewing, analyzing, and evaluating functional processes in a Siebel CRM 8.1.1 Call Center environment. Understands the concepts, tools, and techniques for the Siebel system and CTI development.  Analyses and designs the Siebel to support the business with a focus on Siebel CRM task based user interface, BI Publisher, CRM Desktop and other new features design.

 

Tracks and analyzes business practice trends. Collaborates with the Lead Analyst & Requirements Manager to help translate business practice requirements and satisfy them using the Siebel CRM system/Avaya CTI modules and features.  Identifies and solves problems and seeks help from more experienced peers or other available sources, when necessary. 

 

Primary Duties / Responsibilities

•           Facilitate business requirement gathering sessions.

•           Document and gain sign off requirements per Business Requirement Documents and Systems Requirements Documents.

•           Design the Siebel CRM task based UI based on the requirements.

•           Design BI Publisher report requirements & templates per business requirements.

•           Support the design of Siebel CRM and CTI enhancements

•           Analyze requirements in order to generate test scripts and conduct testing.

•           Provide testing support as part of administration, maintenance, and troubleshooting of Siebel CRM application.  Work with lead to create appropriate testing related documentation for the scope items assigned.

•           Follow documented standard operating procedures, topologies, and code / configuration guidelines for Siebel CRM solution.

•           Perform data analysis.

•           Identify and escalate any data discrepancies, escalating issues to senior team members.

•           Participate in maintaining documentation in support of regulatory controls.

•           Perform continuous reviews to align processes (for example, models, goals, expectations) with changing business conditions.

•           Follow standards and guidelines around process consistency and techniques.

Qualifications (include knowledge, skills, abilities, and related work experience)

•           Functional knowledge of Siebel CRM applications (version 8.1 required with specialty in task based UI)

•           Avaya CTI experience preferred

•           Working knowledge of business requirements and system requirements methodology

•           Strong analytical and problem definition and solving abilities

•           Strong written and verbal communication skills

•           Working knowledge of MS Office applications and other productivity tools

•           Working knowledge of application architecture and networks

•           Basic knowledge of Microsoft desktop and server operating systems

•           Working understanding of applications and networks

•           Must be responsive and deadline-oriented with a sense of urgency

•           Ability to prioritize own tasks and escalate issues with timely task completion when appropriate.

•           Exposure to tools and techniques in system development lifecycle

Functional/Technical Requirements (include education, certifications, and training)

•           Bachelor's degree in Computer Science, Management Information Systems, or a related field or equivalent

•           Minimum of 5 year of experience as a Business Analyst/Business Systems Analyst working on moderately complex technology-Siebel CRM

•           Working understanding Siebel CRM version 8.1 Required

•           Working understanding of Avaya CTI and or CTI systems desirable

•           Requirements Management, Testing, Change Management, Systems and Process Interactions/Workflows, Knowledge of New/Emerging Technologies, Domain-Specific Technical Knowledge, Problem-Solving Skills, Understanding & Application of Broad Business Processes, Knowledge of Domain specific Technology, Processes, and Practices, Understanding & Application of the Software Development Life Cycle (SDLC), Project Management

 

 

Thanks & Regards,

Rupesh

Rupesh@tammina.com,
Tammina Solutions LLC,
Phone: 703.953.2374
Fax no : 703.991.5532

YAHOO IM: rpsh.mr87

GTalk: rpsh.mr